Our Cleaning Process

Introducing Onsite's Vortex Truck-Mounted Cleaning System
"The World's Most Powerful Cleaning"
Featuring Rotary Jet Hot Water Extraction

Thanks for your interest in Onsite's carpet cleaning process. I hope this special report helps you learn more about carpet cleaning and the processes we have used to get the carpets of hundreds of satisfied clients in the area the cleanest they've ever seen!

By reading this report you'll learn the 11 important steps to a perfect carpet cleaning. Then at the end of this report, you'll find our cleaning package information along with a pricing chart.

I've also included a couple special coupons to encourage you to give us a try. If you have any questions, please feel free to call me or one of my staff at any time. You may also listen to our FREE 24 hour consumer information hotline by calling 1-888-803-7731 (x90017) or check out our consumer information website at http://www.onsiteduluth.com.

HOW IT WORKS
Our Vortex system utilizes more water than other professional systems to truly deep clean to the base of the carpet fiber with extremely hot water. We recover 94% of the dirty water with a superpowerful vacuum system caled a Rotary Jet Extractor, which rinses and vacuums at the same time, leaving the carpet residue free and super clean!

MORE WATER = BETTER!
Water flow is the most critical factor in removing suspended dirt from the carpet. Think about going into the shower and sudsing up your hair with a rich lather of shampoo. Now imagine rinsing it with a quart of water. It's tough to get all the shampoo out, right? Now pour 5 gallons over your head! Which one is going to leave your hair cleaner? Of course, rinsing with 5 gallons! It's the same idea with your carpet. The more water used to rinse, the cleaner your carpet will be!

THE VORTEX DIFFERENCE
Our Vortex system uses super-heated 270+ degree water, flowing quickly under intense pressure, to flush away dirt with 20-30 passes instead of just the 1-2 passes most companies offer you when cleaning with a scrub wand. Our powerful vacuum system recovers 94% of the water. Many commercial cleaning machines only recover 40-50%, leaveing carpets dirty and too wet.

CARPETING & FLOOR COVERINGS ARE AMONG THE LARGEST INVESTMENTS OF ANY HOME OR BUSINESS

Here are some interesting facts:

• Carpet cleaning is often poorly planned and assigned to inexperienced individuals.
• Janitors or weekend carpet cleaners usually DO NOT have any formal training or industry certifications to clean your carpets.
• At On Site Professional Cleaning our technicians strive to further their education by attending industry certification schools.
• Some owners of cleaning companies buy the lowest priced equipment and cleaning products to save money. This means that your carpets could be subjected to rapid resoiling, color changes, and fiber deterioration or delamination if you have them clean your carpets. This leads to premature wear, damage, and replacement.

Another important factor is your home's indoor air quality.
The use of the best available cleaning solutions and equipment, along with trained, knowledgeable technicians is essential to doing a GREAT job for you.

OUR CARPET CARE PROCESS

On Site Professional Cleaning offers several carpet cleaning package options for your consideration. Decide which package best suits your needs and budget.

STEP 1: Pre-Vacuuming:
Carpet is really a gigantic air filtration system. It traps the dirt tracked in by humans and pets, as well as minute particles of dust, mold spores, small insects, and other microscopic matter that circulate through the air.

As a result, 70 to 80% of dirt, found in carpet, is comprised of particulate matter, such as dust, sand, carbon, human and animal hair, and flakes of skin. This dirt is not dissolved by water or carpet cleaning chemicals, and are best removed through dry vacuuming. If dry soils are not removed prior to wet cleaning, they will hamper the effectiveness of the cleaning process. Therefore, vacuuming is an important first step in the carpet cleaning process. Vacuuming frequently between cleanings is also the best way to lengthen carpet life and maintain high levels of appearance.

DUST MITES (left) are members of the spider family and their presence in your home can spell health problems for you and your family. People with asthma and dust allergies are dramatically affected by the dust mites and their feces. Dust mites multiply rapidly and infest your carpets, mattresses, and furniture when proper cleaning is neglected. Dust mites' fecal pellets are very light and they float in the air where they can get inhaled deep into your lungs. This is where the adverse allergic reaction occurs. We now offer a special dust mite treatment that is designed to effectively control dust mite infestation in your carpets, mattresses, and furniture. It's guaranteed to make a difference!

Dust mites are more than just an annoyance and health hazard in most homes. The fecal residue from dust mites contributes to breathing problems in many adults and children.

STEP 2: Removal of Spots
Some spots will come out during the extraction cleaning process, but often reappear, within a few hours to a few days, as the result of "wicking" (water and dirt rising to the surface) that occurs during the drying process. This is because the spot was not properly removed. We remove spots properly after vacuuming and before cleaning. It is a good idea to remove spots as soon as they appear, even before the area is scheduled for cleaning. The sooner spots are removed, the easier they are to remove, and the less likely they are to cause permanent appearance problems.

WHAT ABOUT PET STAINS?
Some carpets are damaged severely from pet urine stains. These stains are usually removable! We offer a special process for effective pet stain removal – it's very thorough and we have a free report on the entire process!

PET STAIN REPORT

STEP 3: Pre-Spray Solution (Pre-conditioning your carpet)
Pre-sprays loosen and suspend the greasy and oily soils that adhere to your carpet fibers. These are the soils that vacuuming does not remove. Such soils exist everywhere, but are more noticeable, due to their concentration in high traffic areas, such as doorways, hallways, in front of furniture, etc.

These soils often are tracked in from asphalt, automotive oil in driveways, and parking lots. In addition, many food and beverage spills fall in this category.

Heavy Duty Soil Lifter: Dissolves embedded dirt

Specialty Stain Remover: Chemically changes the color of most stains and spots.

Sanitizer: Disinfects and deodorizes

Protectant: Makes the surface resistive to soil, spills, and spots.

Special Solutions for the Chemically Sensitive
If you have chemical allergies please let us know. We have a special group of products that are hypoallergenic. We can also clean with clear water to remove soil.

STEP 4: MECHANICAL AGITATION
For carpets needing restorative cleaning, a special rotary jet extraction machine is used to loosen deeply embedded soils (restorative cleaning). This additional agitation offers spectacular results!

The jet extraction machine spins, sprays, and vacuums at the same time, producing 20-30 passes with 300 degree pressurized steam. It simply cleans like no other! Clear water rinsing means no detergent residues.

STEP 5: EXTRACTION:
This is the process of spraying hot water into the carpet then extracting the dirty water, leaving your carpet fresh and clean. Most cleaning companies use a standard scrub wand. When you buy one of our awesome restorative cleaning packages (Works, Restorative +, and Restorative), you get our jet extraction process that enhances results by literally cleaning each fiber five to seven times, instead of a single pass using a scrub wand. The Vortex system has 3 times the suction than most other truck mounted systems, and 50 times the suction of a rented portable machine.

Extraction is where the "rubber meets the road," or, in this case, where the water meets the carpet.

EXAMPLE OF ROTARY EXTRACTION vs. SCRUB WAND (SEE LEFT)

We sometimes use a dual rotary jet extractor on smaller jobs. This machine has six jets and six scrub/extraction slots enclosed in a steam chamber. The heads spin faster than the large rotary extractor and can get into tighter areas. See the difference between a standard scrub wand and the dual rotary jet extractor!

The more soil and chemical residue left in the carpet the faster the carpet will re-soil.

The reason is that dust, dirt ,and other matter are attracted to residue like a magnet and adhere to it, quickly building up to re-soil the carpet.

If carpet starts to look dingy in just a week or so after cleaning, it is likely that a considerable amount of soil-attracting residue was left in the carpet during the extraction process.

Lower quality chemicals also contribute to increased residue levels, another reason to use an extractor is that it has a higher impact rate and better flushing action to remove as much of that residue as possible.

ABOUT OUR PROTECTANT:

Most carpets have a stain/soil protection product applied at the mill. However these protective coatings wear off and are cleaned off over the years and should be reapplied periodically to keep the protection level in tact.

We spray on our protective finish after the carpet’s been cleaned, which enhances the carpet’s ability to resist dirt and stains, making vacuuming easier, and the carpet cleans up better the next time you require service.

Never have your carpets cleaned without requesting protector. It’s cheap insurance against spills, spots, and stains. In fact, we cannot truly warranty our cleaning over time without the application of our protective finish.

STEP 7: Drying
There are a number of reasons why it's desirable for carpet to dry quickly. When carpet takes too long to dry in a warm and humid environment, the possibility of mold and mildew growth becomes a concern.

The less moisture in the carpet, the more quickly it will dry. Unfortunately, most extractor machines do not have vacuum systems that are strong or efficient enough to promote quick drying. This is primarily due to the distance the air and water must travel from the carpet to the recovery tank.

Professional Air Mover Option Dries Carpets Fast!

STEP 8: OPTIONAL RAPID DRYING
To get your carpets to dry as quickly as possible ventilate the area with large fans and open windows when possible. In the winter, turn up the heat to 80° or so for few hours to accelerate dry times. OPTIONAL: You can rent large Air Movers from us for $35/day for super-fast drying.

If the area has air conditioning, it should be turned on as air conditioning removes moisture from the air, allowing moisture in the carpet to be released more quickly.

STEP 9: OPTIONAL FIBER BUFFING:
Another way to get your carpets dryer faster is to remove surface moisture mechanically. Fiber buffing involves using a rotary floor machine (below) and absorbent dry pads (below).

  

The circular pad is spun across the carpet (buffing) with the machine to absorb surface moisture. This process reduces drying times dramatically. Fiber buffing is especially valuable for deep, restorative cleaning, as the carpet retains more moisture and takes longer to dry. Fiber buffing is available as an extra-cost item. Add 10¢ per sq ft to your cleaning cost for the fiber buff speed drying option.

STEP 10: GROOMING
The final step is to brush-groom your carpet’s pile to enhance drying, to work the protector into the fiber, and to remove machine marks. This service is included with every carpet cleaning service.

Schedule Your Cleaning Now.